Greater Transparency, Shorter Response Times, and Higher Service Quality
Increasing project complexity, time pressure, and documentation requirements demand fully digital processes. By transitioning to a fully integrated ERP system, Küchler Technik AG has moved from a traditional inventory management system to a connected platform for finance, projects, service, and logistics.
Concrete Benefits for Our Customers
The new system environment brings tangible advantages in daily operations:
- Faster Response Times
Through integrated opportunity management, inquiries can be structured, prioritized, and answered more quickly. - Transparent and Efficient Billing
A fully automated approval process and digital document capture with Continia accelerate invoice verification and approval. This results in shorter processing times and clear, traceable billing. - Direct Site Reports
Thanks to the specially developed service execution, reports are recorded directly on-site and transmitted to the customer without delay – paperless, up-to-date, and audit-proof. - Greater Planning Reliability and Traceability
The project cockpit enables precise post-calculation and creates transparency regarding costs, services, and progress. - Reliable Documentation
ecoDMS provides audit-proof document management, keeping records structured and securely archived for the long term. - Optimized Logistics Processes
From the quotation through our specially developed provisioning process with automatically generated shipping labels to delivery notes and invoices, every step is digitally recorded and executed – enabling faster, error-free processing.
Next Development Steps
In the next phase, the entire rental process and extended reporting capabilities will be integrated into the system. The goal is to further improve decision-making foundations and make processes even more transparent and efficient.
Thanks and Outlook
A project of this magnitude is only possible with great personal commitment. Special thanks to the employees who implemented the system change with high flexibility and additional dedication. Thanks also to our customers and partners for their understanding and patience during the implementation phase. Together, the foundation has been laid for even more efficient workflows and continually improving service quality. Thank you very much.
